The return and exchange policy is simple and feasible for the customers. Aura Outfit offers 30 days to easily return or exchange your product under some specific settings. You can simply contact our customer service representative who will respond to you within 24 hours. Customers are recommended to request returns and exchange within 30 days.
Before the product gets shipped, our quality assurance department checks the item completely concerning color, size, material, and stitching. Customers can openly share if they have any issue, simply take the picture of the issue, highlight the problems and send it to our provided email address. Moreover, if the return or exchange request has been approved the customer is liable for the handling and shipping cost depending on the weight of the parcel.
The return policy would not be considered under the following conditions. You cannot request for any return and exchange, or we will not entertain the request if:
If you want to exchange your item with another size, you can easily request without paying an additional amount, however, customers will be liable for bearing the handling and shipping cost.
In case the item received by the customer has any defect such as color, size, or design issue and it is from our side, the return and exchange will be entertained. You can simply share the issue at the given email address with a snap of the item within 7 working days. The team will contact you and update you regarding the return and exchange process.
The request for order cancellation should be made within 24 hours after placing the order. The customer will get the whole amount back in his account if the request is made within 24 hours. If the cancellation is made after 24 hours the following conditions will be applied.
Aura Outfit do not ask for shipping charges from customers. Moreover, all the countries have different policies thereby the custom duties vary which will manageable by the customers.
